How do we embed change for the long term?

Another expensive initiative has already been forgotten. How do we embed change for the long term?

A leading UK brand which effectively aligned the behavioural focus of it's leaders, managers and front line colleagues, achieved 10 consecutive years of continuous improvement in service, engagement and performance

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Frontline Solutions

For people to do things differently they must see what is in it for them individually.  


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Managers Solutions

Long term change sinks or swims depending on how it is reinforced on a behavioural level and managers hold the critical role. 

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Leaders Solutions

The best intentioned culture change can be hindered if head office strategy encourages the opposite.

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