We need to deliver brilliant customer service
How do we increase customer loyalty, improve Net Promoter Score and get people recommending us more?
Organisations who have created customer mind-set cultures have delivered a 28 point rise in NPS and a 15% increase in client retention while boosting referral sales by 25%
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Frontline Solutions
Front line staff who think like customers become the real experts when it comes to defining magical service experiences
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Managers who effectively reinforce their team’s brilliant service behaviours have delivered a ten fold increase in customer retention
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Leaders who have created customer centric organisations have unlocked the ‘invisible sales force’ phenomenon of customer recommendations
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