We need to deliver brilliant customer service
How do we increase customer loyalty, improve Net Promoter Score and get people recommending us more?
Organisations who have created customer mind-set cultures have delivered a 28 point rise in NPS and a 15% increase in client retention while boosting referral sales by 25%Show me a solution
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Front line staff who think like customers become the real experts when it comes to defining magical service experiencesI'd like to read up on this
Managers who effectively reinforce their team’s brilliant service behaviours have delivered a ten fold increase in customer retentionI'd like to read up on this
Leaders who have created customer centric organisations have unlocked the ‘invisible sales force’ phenomenon of customer recommendationsI'd like to read up on this