How do we embed change for the long term?
Another expensive initiative has already been forgotten. How do we embed change for the long term?
A leading UK brand which effectively aligned the behavioural focus of it's leaders, managers and front line colleagues, achieved 10 consecutive years of continuous improvement in service, engagement and performanceShow me a solution
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For people to do things differently they must see what is in it for them individually.
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Long term change sinks or swims depending on how it is reinforced on a behavioural level and managers hold the critical role.I'd like to read up on this
The best intentioned culture change can be hindered if head office strategy encourages the opposite.I'd like to read up on this